Includes index

Contents: Managers and managing -- The Evolution of management theory -- Attitudes, values, ethics, and culture: The Manager as person -- Managing diverse employees in a diverse environment -- Managing the organizational environment -- Managing the global environment -- The manager as a decision maker -- The manager as a planner and strategist -- Managing organizational structure -- Organizational control and culture -- Human resource management -- Motivation -- Leadership -- Groups and Teams -- Communication -- Organizational conflict, negotiation, politics and change -- Managing Information systems and technologies -- Operations management: managing quality, efficiency and responsiveness to customers -- The management of innovation, product development and entrepreneurship