Selling and sales management. / David Jobber and Geoff Lancaster.
Material type:
TextPublisher: Harlow, England ; New York: Pearson, 2015Edition: 10th edDescription: pages cmContent type: - text
- unmediated
- volume
- 9781292078007
- 658.8/1 23
- HF5438.25.J63
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| HF5635.K472(10e) Intermediate accounting. / | HF5635.K473(10e) Intermediate accounting. / | HF5635.K474(10e) Intermediate accounting. / | HF5438.25.J63(10e) Selling and sales management. / | HF5438.25.J631(10e) Selling and sales management. / | HF1416.H65(7e) Global marketing. / | HF1416.H651(7e) Global marketing. / |
Includes index.
Contents: 1. Sales perspective: Development and role of selling in marketing -- Sales strategies -- 2. Sales environment: Consumer and organisational buyer behaviour -- Sales settings -- International selling -- Law and ethical issues -- 3. Sales technique: Sales responsibilities and preparation -- Personal selling skills -- key account management -- Relationship selling -- Direct marketing -- Internet and IT applications in selling and sales management -- 4. Sales management: Recruitment and selection -- Motivation and training -- Organisation and compensation -- 5. Sales control: Sales forecasting and budgeting -- Salesforce evaluation --
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