Includes index.

Contents:1. Foundation of business communication: Understanding business communication -- Contemporary issues in business communication interpersonal communication skills -- 2. Developing your business writing skills: The writing process -- revising your writing -- 3. Correspondence: Routine letters, memos, and E-mail messages -- Persuasive letters, memos, and E-mail messages -- Bad-news letters, memos, and E-mails messages -- 4. Written and oral business reports: Planning the business report and managing data -- Writing the business report -- Making oral presentations -- 5. Employment communication: The job search, resumes, and job-application letters -- Employment interviewing and follow-up -- 6. Developing your business English skills: Module A: Business sentence structure -- Module B: Business-style punctuation -- Module C: Verbs and subject-verb agreement Module D: Using pronouns, adjectives, and adverbs Module E: Mechanics in business writing