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Management: an approach to customer expectations. / Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner.

By: Contributor(s): Material type: TextPublisher: Mason, OH: South-Western, Cengage Learning, 2013Edition: 10th edDescription: xxiii, (various paging): illustrations ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780538480550 (hbk.)
  • 0538480556 (hbk.)
Subject(s): LOC classification:
  • HD31.P55(10e)
Contents:
Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning -- Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY HD31.P551(10e) (Browse shelf(Opens below)) 2 Available K/1493/1493/19
Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY HD31.P552(10e) (Browse shelf(Opens below)) 3 Available K/1645/1645/19
Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA KUMASI LIBRARY HD31.P55(10e) (Browse shelf(Opens below)) 1 Available K/495/495/19

Includes bibliographical references (pages 661-677) and index.

Contents: 1. Fundamentals of management: a broad view of management.2. The Evolution of management thinking.3. Organizational culture and interactive forces -- 2. Planning for growth: Strategic planning -- Achieving top quality -- Decision making in management --3. Creating effective organizations: Principles of organization -- Designing an adaptive organizational culture -- Corporate social Responsibility and ethics -- 4. Staffing for high performance: Building a workforce -- Personal and organizational communication -- 5. Influencing behavior and actions: Motivating employees -- Organizational leadership -- Managing teams and work groups -- 6. Controlling operations: Systems for managing information -- The Purpose and application of control --

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