Includes bibliographical references and indexes.

Contents: The Business/society relationship -- Corporate social responsibility, responsiveness and performance -- The Stakeholder management concept -- Business ethics fundamentals -- Personal and organizational ethics -- Ethical issues in the global arena -- Business, government and regulation -- Business's influence on government and public policy -- Consumer stakeholders: information issues and responses -- Consumer stakeholders: product and service issues -- The Natural environment as stakeholder: issues and challenges -- Business and stakeholder responses to environmental challenges -- Business and community stakeholders -- Employee stakeholders and workplace issues -- Employee stakeholders: privacy, safety and health -- Employment discrimination and affirmative action -- Owner stakeholders and corporate governance -- Strategic management and corporate public policy -- Issues management and crisis management -- Public affairs management -- Cases.