Includes index.

Contents: 1. Operations management in today's business environment: Introduction to operations management -- Operations strategy: defining how the film compete -- financial analysis on in operations management -- The role of technology in operations -- Supply chain management -- Integrating manufacturing and services -- 2. Process decisions: New product and service development, and process selection projection management process measurement and analysis -- Job design design and work performance measurement -- Quality management -- Quality tools for improving processes Lean production -- 3. Facility decisions: Facility location and capacity -- Facility layouts -- Forecasting -- 4. Aggregate planning and inventory decisions: Aggregate planning -- Inventory systems for independent demand -- Inventory systems for dependent demand -- 5. Daily operational decisions: Waiting line management -- Waiting line theory -- Scheduling --