Includes index

Contents: 1. Management: Managers and managing -- The Evolution of management thought -- Values, attitudes, emotions and culture: the manager as a person -- 2. The Environment of management: Ethics and social responsibility -- Managing diverse employees in a multicultural environment -- Managing in the global environment -- 3. Decision making, learning, creativity and entrepreneurship -- The Manager as a planner and strategist -- Value chain management: functional strategies for competitive advantage -- 4. Organizing and controlling: Managing organizational structure and culture -- Organizational control and change -- Human resource management -- 5. Leading individuals and groups: Motivation and performance -- Leadership -- Effective groups and teams -- 6. Managing critical organizational processes: Promoting effective communication -- Managing conflict, politics and negotiation -- Using advanced information technology to increase performance --