Includes index.

Contents: Introduction: The exceptional manager : what you do, how you do it? -- Management theory : essential background for the successful manager -- The environment of management: The manager's changing work environment & ethical responsibilities : doing the right thing -- Global management: managing across borders -- Planning: Planning : the foundation of successful management -- Strategic management : how exceptional managers realize a grand design -- Individual & group decision making : how managers make things happen -- Organizing: Organizational culture, structure, & design: building blocks of the organization -- Human resource management: getting the right people for managerial success -- Organizational change & innovation: lifelong challenges for the exceptional manager -- Leading: Managing individual differences & behavior: supervising people as people -- Motivating employees: achieving superior performance in the workplace -- Groups & teams: increasing cooperation, reducing conflict -- Power, influence, & leadership: from becoming a manager to becoming a Leader -- Interpersonal & organizational communication: mastering the exchange of Information -- Controlling: Control systems & quality management: techniques for enhancing organizational effectiveness --