Includes bibliographical references (p. 523-551) and index.

Contents: The global management environment: Management and entrepreneurship -- The global environment: culture, ethics and social responsibility -- Planning: Creative problem solving and decision making -- Strategic and operational planning -- Organizing: Organizing and delegating work -- Managing change: innovation and diversity -- Human resources management -- Leading: Organizational behavior: power, politics, conflict and stress -- Leading with influence -- Communicating with information technology -- Motivating for high performance -- Team leadership -- Controlling: Control systems: financial and human -- Operations, quality and productivity --