Includes bibliographic references and indexes.

Contents: Managing yourself: Your manager strengths and weaknesses -- Learning about yourself -- Managing yourself to get things done -- Creative problem solving -- How managers communicate -- Becoming an ethical manager -- Managing relationships: Motivating for performance -- Getting things done through networks, relationships and soft power -- Developing people with coaching, delegation and deliberate practice -- Handling difficult conversations, conflict and negotiation -- Managing your boss -- Managing your team: Managing teams -- Achieving desired outcomes: getting the right people and managing performance -- Managing cross-culturally -- Positive leadership -- Managing personal and organizational change --