Includes index.

Contents: 1. Organizational behaviour and the challenges facing managers: Introducing management and organizational behaviour -- Organizational behaviour and current management challenges -- 2. Individuals in organizations: Personality and individual difference -- Perception, attribution and attitude formation -- Motivation -- 3. Interactions in organizations: Leading and managing -- Groups and teams -- Communication and decision making -- Conflict and negotiation -- 4. Formal systems and arrangements in organizations: Organization structure -- Organizational technology -- Control and job design -- Human resource management and organizations -- 5. Informal systems and dynamics within organizations: Organizational culture -- Power, influence and politics -- Relationships, fairness and trust --