Includes index.

Content: 1. The global management environment: Management and entrepreneurship -- The global environment: culture, ethics, social responsibility and sustainability -- 2. Planning: Creative problem solving and decision making -- Strategic and operational planning -- 3. Organizing: Organizing and delegating work -- Managing change: Innovation and diversity -- Human resources management -- 4. Leading: Organizational behavior: Power, politics, conflict, and stress -- Leading with influence -- Communicating and information technology -- Motivating for high performance -- Team leadership -- -- 5. Controlling: Control systems: Financial and human -- Operations, quality, and productivity --