Includes bibliographical references and index.

Contents : Introduction to scene setting -- Insurance: basic principles -- The Structure of the insurance market -- An Introduction to the legal and regulatory framework for insurance -- Strategic planning in insurance operations -- Commonly applied insurance strategies -- Introduction to the value chain -- Insurance products -- The Management of the front end-1: markets analysis and segmentation -- The Management of the front end-2: practice -- The Management of underwriting-1: key concepts --The Management of underwriting-2: reinsurance and ART -- The Management of underwriting-3: practice -- The Management of claims -- The Management of reserves -- The Management of business services -- Cross-business services -- Assessing the profitability and management effectiveness of an insurance operation -- Regulation in the European Union and the UK -- Insurance is different.