Includes index.

Contents: Part 1: Supply chain management: an overview : Introduction to supply chain management -- Part 2: Purchasing issues in supply chain management: Purchasing management -- Supplier relationship management -- Strategic sourcing for successful supply chain management -- part 3: Operations issues in supply chain management: Collaborative planning, forecasting and replenishment -- Enterprise resource planning systems -- Inventory management -- Process management: just-in-time and total quality management -- Distribution issues in supply chain management: Logistics management -- Customer relationship management -- Location decisions -- Service response logistics -- Part 5: Sustaining competitive advantage: Process integration -- Performance management.