Includes index.

Contents : Section one : Strategy, products, and capacity : Introduction -- Strategy -- Design of products and services -- Project management -- Strategic capacity management -- Learning curves -- Section two : Manufacturing and service processes : Manufacturing processes -- Facility layout -- Service processes -- Waiting line analysis and simulation -- Process design and analysis -- Six sigma quality -- Statistical quality control -- Section three : Supply chain processes : Lean supply chain -- Logistics, distribution, and transportation -- Global sourcing and procurement -- Section four : Supply and demand planning and control : Enterprise resource planning systems -- Forecasting -- Sales and operations planning -- Inventory management -- Material requirements planning -- Workcenter scheduling -- Theory of constraints -- Section five : Special topics : Health care -- Operations consulting.