Includes appendix and index.

Contents: Part one : Classification and importance of operation management : Operations management in corporate profitability and competitiveness -- Types and characteristics of manufacturing systems -- Types and characteristics of service systems -- Part two : Operations planning and control : Forecasting for operations -- Inventory planning and control -- Material requirements planning -- Linear programming - a methodological overview -- Planning production in aggregate terms -- Simulation : a methodolgical overview -- Operations scheduling -- Large-scale projects -- Quality assurance -- Statistical quality control methods -- Japanese manufacturing systems -- Part three : Design of operational systems : Product / process design and technological choice -- Supplement : capital costs and investment criteria -- Waiting line models and applications to service system design -- Capacity planning -- Location and distribution -- design of processes, jobs, and wok measurement -- Facility layout and assembly line balancing -- Multiple criteria decision methods for production problems -- Part four : Operations strategy and the firm : Framework for operations strategy formulation -- Implementing operations strategy -- Part five : Synthesis and conclusion : Perspectives on operations systems of the future.