Includes bibliographical references and index.

Contents: Understanding the communicator's work: Contexts, texts and communicators -- Examples that work -- Writing: process and production -- Writing for readers -- Collaboration in workplace communication -- Developing the communicator's tools: Locating and recording information -- Organization of information -- Information design -- Using visual forms -- Applying the communicator's techniques: Testing, revision and editing -- Definitions -- Technical description -- Process explanations -- Completing documents: Instructions -- Proposals -- Reports -- Correspondence -- Maintaining professional communication: Oral presentations -- Reading technical documents -- Career concerns --