Includes bibliographical references and index.

Contents: Managing, leading and following -- Developing the role of leader -- Developing the role of manager -- Legal and ethical issues -- Making decisions and solving problems -- Healthcare organizations -- Understanding and designing organizational structures -- Cultural diversity in health care -- Managing resources: Managing information and technology: caring and communicating with computers -- Managing costs and budgets -- Care delivery strategies -- Staffing and scheduling -- Selecting, developing and evaluating staff -- Changing the status quo: Strategic planning, goal setting and marketing -- Leading change -- Building teams through communication and partnerships -- Collective action -- Managing quality and risk -- Translating research into practice -- Interpersonal and personal skills: Consumer relationships -- Conflict: the cutting edge of change -- Delegation: an art of professional practice -- Managing personal/personnel problems -- Role transition -- Self management: stress and time -- Career management: putting yourself in charge -- Leading through professional associations -- Thriving for the future --