Includes bibliographical references and index.

Contents: Understanding nursing management and organizations: Introduction to nursing management -- How organizations are designed -- How nursing care is delivered -- Leading and managing -- Understanding legal and ethical issues -- Understanding power and politics -- Key skills in nursing management: Thinking critically, making decisions, solving problems -- Communicating effectively -- Handling conflict -- Delegating successfully -- Building and managing teams -- Budgeting and managing resources -- Managing and improving quality -- Using health care technology systems -- Managing stress and time -- Initiating and managing change -- Managing human resources: Handling staffing and scheduling -- Recruiting and selecting staff -- Motivating and developing staff -- Coaching, disciplining and terminating staff -- Reducing turnover, retaining staff -- Managing absenteeism and other staff problems -- Handling collective-bargaining issues --