Includes index.

Contents: Understanding the foundations of business communication: Achieving success through effective business communication -- Mastering team skills and interpersonal communication -- Communicating in a world of diversity -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Crafting brief messages: Crafting messages for electronic and social media -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Preparing reports and oral presentations: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- Writing employment messages and interviewing for jobs: Building careers and writing resumes -- Applying and interviewing for employment --