Includes bibliographical references and index.

Contents: An introduction to communications in organizations: Communication in organizations -- The model of strategic communication -- Diversity in business and the professions -- Basic communication skills: Listening skills -- Verbal and nonverbal skills -- Leadership and management skills -- Interpersonal communication strategies: Work relationships -- Principles of interviewing -- Interviews in business settings -- Group communication strategies: Fundamentals of group communication -- Meetings: forums for problem solving -- Negotiation and conflict management -- Public presentation strategies: Developing and delivering effective presentations -- Informative presentations -- Persuasive and special presentations --