includes index

Content: Supervision in the changing workplace-- Making sound and creative decisions-- Improving communication skills-- Motivating today's employees-- Managing change and innovation-- Ethics and organization politics-- Supervisory planning-- Managing your time-- Organizing and delegating-- Understanding work groups and teams-- Staffing and training skills-- Understanding equal employment opportunity-- Counseling and supporting employees-- Developing leadership skills-- Handling conflicts and stress-- Appraising and rewarding performance-- Employee and labor relations-- Supervisory control and quality-- Improving productivity-- Providing a safe and healthy work environment.