The phone book: telephone skills for business success. / Judith E. Fisher.
Material type:
TextPublication details: Chicago : Irwin Mirror Press, c1996.Description: xiii, 128 p. : ill., map ; 28 cmISBN: - 0256187444
- HF5541.T4F578
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Includes index.
Contents: The Challenges of telephone communication -- Three key telephone skills -- Handling incoming calls -- Handling customer orders on the telephone -- Handling customer problems and complaints -- Handling outbound calls -- Using the telephone in sales situations -- Using telephone technology.
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