TY - BOOK AU - Kouzes, James M. AU - Posner, Barry Z. TI - Credibility : how leaders gain and lose it, why people demand it. SN - 155542550X AV - HD57.7.K67 U1 - 658.4'09 dc20 PY - 1993/// CY - San Francisco PB - Jossey Bass Publishers KW - Leadership. KW - Executive ability. KW - Interpersonal relations N1 - Includes bibliographical references and index; Contents: Leadership is a relationship -- Credibility makes a difference -- Discovering your self -- Appreciating constituents and their diversity -- Affirming shared values -- Developing capacity -- Serving a purpose -- Sustaining hope -- The struggle to be human -- ER -