TY  - BOOK
AU  - Westra, Matthew
TI  - Active communication.
SN  - 0534340075
AV  - PN4121.W35 
U1  - 302.2 dc20
PY  - 1996///
CY  - Pacific Grove, CA.
PB  - Brooks/Cole Publishing Company
KW  - Public speaking
KW  - Oral communication
KW  - Listening
KW  - I. Title
N1  - Includes bibliographical references and index; Contents: The pyramid of active communication -- Process of communication -- Attitudes for active communication -- Skills of the body -- Probes and questions -- Skills of reflection -- Speaking to be heard -- Applications
ER  -