@book{10018,
	author = {Chaney, Lillian H. and Martin Jeanette S.},
	title = {Intercultural business communication. /},
	publisher = {Pearson/Prentice Hall,},
	year = {2007.},
	address = {Upper Saddle River, NJ. :},
	edition = {4th ed.},
	note = {Includes bibliographical references and index}
}