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  <titleInfo>
    <title>Marketing metrics</title>
    <subTitle>the manager's guide to measuring marketing performance</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Bendle, Neil T.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Bendle, Neil T.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nju</placeTerm>
    </place>
    <dateIssued encoding="marc">2016</dateIssued>
    <edition>3rd ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xv, 439 pages ; 24 cm ills, bibliography, index;</extent>
  </physicalDescription>
  <tableOfContents>Contents: Introduction -- Share of hearts, minds, and markets -- Margins and profits -- Product and portfolio management -- Customer profitability -- Sales force and channel management -- Pricing strategy -- Promotion -- Advertising metrics -- Online, email, and mobile metrics -- Marketing and finance -- The marketing metrics x-ray and testing -- System of metrics</tableOfContents>
  <note type="statement of responsibility">Neil T. Bendle ...[et al.]</note>
  <note>Includes bibliographical references (pages 417-420) and index.</note>
  <subject authority="lcsh">
    <topic>Marketing research</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Mathematical models</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Performance</topic>
    <topic>Measurement</topic>
  </subject>
  <classification authority="lcc">HF5415.2.B45</classification>
  <identifier type="isbn">9780134085968</identifier>
  <identifier type="isbn">0134085965</identifier>
  <identifier type="lccn">2015943269</identifier>
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    <recordCreationDate encoding="marc">150605</recordCreationDate>
    <recordChangeDate encoding="iso8601">20231009143601.0</recordChangeDate>
    <recordIdentifier source="OSt">18648606</recordIdentifier>
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