01338cam a22003134a 4500 13812895 20210414113948.0 041213s2006 nyua 001 0 eng 2004065601 0073017272 (alk. paper) DLC DLC DLC pcc HF5541.T4.M39 651.7/3 22 Maxwell, Dorothy (Dorothy A.) Phone skills for the information age. / Dorothy Maxwell. 3rd ed. New York : McGraw-Hill/Irwin, 2006. x, 142 p. : ill. ; 28 cm. Includes index. Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology. Telephone in business. Telephone etiquette. Publisher description http://www.loc.gov/catdir/enhancements/fy0619/2004065601-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0619/2004065601-t.html 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 1008 8508 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-30 0 HF5541.T4.M39 2519/12 2012-05-30 00:00:00 1 2012-05-30 BK