TY  - BOOK
AU  - Maxwell,Dorothy
TI  - Phone skills for the information age.
SN  - 0073017272 (alk. paper)
AV  - HF5541.T4.M39 
U1  - 651.7/3 22
PY  - 2006///
CY  - New York
PB  - McGraw-Hill/Irwin
KW  - Telephone in business
KW  - Telephone etiquette
N1  - Includes index; Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.
UR  - http://www.loc.gov/catdir/enhancements/fy0619/2004065601-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0619/2004065601-t.html
ER  -