Polack, E. Phillips <br/><br/>
Applied communication for health professionals. / 
E. Phillips Polack, Virginia P. Richmond and James C. McCroskey. 
 - Dubuque, IA:  Kendall/Hunt Publishing Company,   2008. 
 - xxii, 306 p. ;  25 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>Contents: Basic elements of the communication process -- Orientations toward communication -- Psychology of communication -- Messages in communication -- Interpersonal communication as it pertains to the patient relationship -- Saying I'm sorry --  
<br/><br/><label>ISBN: </label>9780757551338 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication<br/>Health Personnel<br/>Hospitals Medical Staff
<br/><br/><label>Dewey Class. No.: </label>302.2/072