01018pam a2200241 a 45000010008000000030004000080050017000120080041000290200018000700400017000880820018001051000024001232450120001472600059002673000027003265040053003535050253004066500018006596500021006776500028006987000026007267000024007521038359OSt20231009153701.0891113s1990    nju      b    001 0 eng    a9780757551338  aDLCcLCdDLC00a302.2/072220  aPolack, E. Phillips00aApplied communication for health professionals. /cE. Phillips Polack, Virginia P. Richmond and James C. McCroskey.  aDubuque, IA:bKendall/Hunt Publishing Company, c2008.  axxii, 306 p. ;c25 cm.  aIncludes bibliographical references and indexes.  aContents: Basic elements of the communication process -- Orientations toward communication -- Psychology of communication -- Messages in communication -- Interpersonal communication as it pertains to the patient relationship -- Saying I'm sorry --  0aCommunication 0aHealth Personnel 0aHospitals Medical Staff1 aRichmond, Virginia P.1 aMcCroskey, James C.