TY  - BOOK
AU  - Polack, E. Phillips
AU  - Richmond,Virginia P.
AU  - McCroskey,James C.
TI  - Applied communication for health professionals.
SN  - 9780757551338
U1  - 302.2/072 20
PY  - 2008///
CY  - Dubuque, IA
PB  - Kendall/Hunt Publishing Company, 
KW  - Communication
KW  - Health Personnel
KW  - Hospitals Medical Staff
N1  - Includes bibliographical references and indexes; Contents: Basic elements of the communication process -- Orientations toward communication -- Psychology of communication -- Messages in communication -- Interpersonal communication as it pertains to the patient relationship -- Saying I'm sorry --
ER  -