@book{10106,
	author = {Van Servellen, Gwen Marram.},
	title = {Communication skills for the health care professional: concepts, practice, and evidence. /},
	publisher = {Jones and Bartlett Publishers,},
	year = {2009.},
	address = {Boston:},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0815/2008015960.html}
}