03030cam a22004334a 4500 15251633 OSt 20231009154828.0 080407s2009 maua b 001 0 eng 2008015960 101470849 DNLM 9780763755577 (pbk.) 0763755575 (pbk.) (OCoLC)222134739 (OCoLC)227920229 (OCoLC)ocn222134739 DNLM/DLC LC NLM BTCTA BAKER YDXCP C#P BWX CDX DLC pcc R727.3.V36 W 21 V2176ca 2009 610.69 22 Van Servellen, Gwen Marram. 2537 Communication skills for the health care professional: concepts, practice, and evidence. / Gwen van Servellen. 2nd ed. Boston: Jones and Bartlett Publishers, 2009. xxxiv, 485 p. : ill. ; 26 cm. Includes bibliographical references (p. 439-462) and index. Contents: Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications -- Allied health personnel and patient. 2538 Interpersonal communication. 1021 Communication in medicine. 879 Health Personnel. 2535 Professional-Patient Relations. 2539 Communication. 8 Patients psychology. 2540 Table of contents only http://www.loc.gov/catdir/toc/ecip0815/2008015960.html 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 10106 17606 0 0 lcc 0 0 WIUC-KL WIUC-KL NURS L. 2023-06-05 0 R727.3.V36(2e) KSN/1258/205/23 2023-10-09 00:00:00 2023-10-09 BK