Van Servellen, Gwen Marram. creator text bibliography mau Boston Jones and Bartlett Publishers 2009 2nd ed. monographic eng

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xxxiv, 485 p. : ill. ; 26 cm. Contents: Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications -- Gwen van Servellen. Includes bibliographical references (p. 439-462) and index. Allied health personnel and patient Interpersonal communication Communication in medicine Health Personnel Professional-Patient Relations Communication Patients psychology R727.3.V36 610.69 W 21 V2176ca 2009 9780763755577 (pbk.) 0763755575 (pbk.) 2008015960 http://www.loc.gov/catdir/toc/ecip0815/2008015960.html http://www.loc.gov/catdir/toc/ecip0815/2008015960.html DNLM/DLC 080407 20231009154828.0 15251633