Davis, Carol M. creator text Thorofare, NJ Slack inc. 2011 5th ed monographic eng

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274p : ills., index; Contents: Basic awareness of self -- Family history -- Values as determinants of behavior -- Identifying and resolving moral dilemmas -- Stress management -- The nature of effective helping: empathy and sympathy versus pity -- Effective communication: problem identification and helpful responses -- Assertiveness skills and conflict resolution -- Communicating to establish rapport and reduce negativity -- Communicating with cultural sensitivity -- The helping interview -- Spirituality in patient care -- Health behavior and effective patient education -- Communicating with persons who have disabilities -- Sexuality and disability: effective communication -- Communicating with people who are dying and their families. Carol M. Davis Includes bibliographical references and index RM705.D38 610.9'6 9781556429941 WIUC - GH 231017 20231017163547.0