01612nam a22001937a 4500 120530t xxu||||| |||| 00| 0 eng d 078795103 HF5549.5.M5K842 Kuga, Lilian A. Communicating in a diverse workplace: a practical guide to successful workplace communication techniques. / Lilian A. Kuga San Francisco: Jossey- Bass Pfeiffer, 1996. vii, 91p.: ill.; 24cm. Includes appendix. Contents: Introduction: Why read this guidebook -- Who should read this guidebook -- The Importance of communication in diverse work groups : Business communication -- Interpersonal communication -- Communication in diverse work groups -- Challenges and opportunities: Potential communication challenges -- Communicating for success: a four - step process -- Adding new work-group members : When you're the new leader -- When you're the new group member -- When someone else is the new group member -- Getting organized in a diverse work group : Assigning responsibilities and tasks -- Influencing and motivating -- Negotiating -- Decision making -- Coping with ongoing dynamics in a diverse work group : Participation in groups -- Stereotyping -- Managing conflicts -- Giving and receiving feedback in diverse work groups: Two different views of feedback -- Levels of directness -- Differences of formality -- Summary -- Appendix: Reproducible forms and worksheets. Diversity in the workplace. Communication in organizations Personnel management. lcc BK 1017 8517 0 0 lcc 0 0 WIUC-1 WIUC-1 2012-05-30 0 HF5549.5.M5K84 2549/12 2012-05-30 00:00:00 1 2012-05-30 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-30 0 HF5549.5.M5K841 2550/12 2012-05-30 00:00:00 2 2012-05-30 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 2012-05-30 0 HF5549.5.M5K842 2551/12 2012-05-30 00:00:00 3 2012-05-30 BK