Kuga, Lilian A. creator text xxu San Francisco Jossey- Bass Pfeiffer 1996 monographic eng

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vii, 91p.: ill.; 24cm. Contents: Introduction: Why read this guidebook -- Who should read this guidebook -- The Importance of communication in diverse work groups : Business communication -- Interpersonal communication -- Communication in diverse work groups -- Challenges and opportunities: Potential communication challenges -- Communicating for success: a four - step process -- Adding new work-group members : When you're the new leader -- When you're the new group member -- When someone else is the new group member -- Getting organized in a diverse work group : Assigning responsibilities and tasks -- Influencing and motivating -- Negotiating -- Decision making -- Coping with ongoing dynamics in a diverse work group : Participation in groups -- Stereotyping -- Managing conflicts -- Giving and receiving feedback in diverse work groups: Two different views of feedback -- Levels of directness -- Differences of formality -- Summary -- Appendix: Reproducible forms and worksheets. Lilian A. Kuga Includes appendix. Diversity in the workplace Communication in organizations Personnel management HF5549.5.M5K842 078795103 120530