<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" version="3.1" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-1.xsd">
  <titleInfo>
    <title>Managing product and service department : text and cases</title>
  </titleInfo>
  <name type="personal">
    <namePart>Thomke, Stefan H.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Boston, Mass</placeTerm>
    </place>
    <publisher> McGraw-Hill/Irwin</publisher>
    <dateIssued>2007</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>vii, 592 p. :  ill. ;   24 cm.</extent>
  </physicalDescription>
  <tableOfContents>Contents: Introduction -- Module One : Building capabilities for experimentation, learning and prototyping -- Case 1-1: The Final voyage of the challenger -- Case 1-2: Apple powerwork : Design quality and time to market -- Case 1-3 : IDEO product development -- Case 1-4: Bank of America -- Article : R&amp;D comes to services : Bank of America's pathbreaking experiments -- Case 1-5: Team New Zealand -- Article: Enlightened experimentation : the new imperative for innovation -- Case1-6: Eli Lilly and company: Drug development strategy -- Module Two : Development process design and improvement : Case2-1: Innovation at 3M corporation -- Article: Creating breakthrough at 3M -- Note: Understanding user needs -- Case 2-2: Product development at dell computer corporation -- Article : Agile product development : managing development flexibility in uncertain environments -- Case 2-3: Developing products on internet time : A Process design exercise -- Article: Developing products on internet time -- Case 2-4: BMW AG: The Digital car project -- Article : The Effect of front -loading -- Problem- solving on product development performance -- Case 2-5: Bush Boake Allen -- Article: Customers as innovators : A New Way to create value -- Module Three: Managing development networks: Case 3-1: Microsoft office: Finding the suite spot 407 -- Note : Learning from projects: note on conducting a postmortem analysis -- Case 3-2: We've got rythm medtronic corporation's cardiac peacemaker business -- Article : Creating project plans to focus product development -- Case 3-3: Siemens AG: Global development strategy -- Article : Building effective R&amp;D capabilities abroad -- Case3-4: Project dreamcast: serious play at Sega Enterprises Ltd.-- Article: Increasing returns and the new world of business -- Case 3-5: Millenium pharmaceuticals, inc.-- Article : Mastering the value chain: an interview with Mark Levin of Millennium. </tableOfContents>
  <note type="statement of responsibility">Stefan H. Thomke</note>
  <note>Includes Index.</note>
  <subject>
    <topic>New products --</topic>
    <topic> Management --</topic>
    <topic> Case studies</topic>
  </subject>
  <classification authority="lcc">HF54153.T36</classification>
  <identifier type="isbn">0073023019 9780073023014</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">120531</recordCreationDate>
  </recordInfo>
</mods>
