@book{1328,
	author = {Locker, Kitty O. and Kaczmarek, Stephen Kyo.},
	title = {Business communication :building critical skills. /},
	publisher = {McGraw-Hill/Irwin,},
	year = {2004.},
	address = {New York :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/description/mh031/2002035595.html}
}