@book{1479,
	author = {Thill, John V. and Bovee, Courtland L.},
	title = {Excellence in business communication. /},
	publisher = {Pearson Prentice Hall,},
	year = {c2005.},
	address = {U.S.A.:},
	edition = {6th ed.},
	note = {Includes index.}
}