TY  - BOOK
AU  - Thill, John V.
AU  - Bovee, Courtland L.
TI  - Excellence in business communication.
SN  - 0131273213
AV  - HF5728.2.U6T45 
PY  - 2005///
CY  - U.S.A.
PB  - Pearson Prentice Hall
KW  - Business communication
N1  - Includes index; Contents: Understanding the foundations of business communication:  Achieving success through effective business communication -- Communicating in teams and mastering listening, nonverbal communication, and business etiquette skills -- Communicating interculturally -- Applying the three-step writing process:  Planning business messages -- Writing business messages -- Completing business messages -- Writing letters, memos, e-mail, and other brief messages:  Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Preparing reports and oral presentations:  Planning business reports and proposals -- Writing business reports and proposals -- Completing formal business reports and proposals: Planning, writing, and completing oral presentations -- Writing employment messages and interviewing for jobs: writing resumes and application letters -- Interviewing for employment and following up -- Appendix A: Format and layout of business documents -- Appendix B: Documentation of report sources -- Appendix C: Correction symbols
ER  -