01249nam a22002177a 4500 20210414114029.0 120620t xxu||||| |||| 00| 0 eng d 0324225202 HF5721.L46 Lehman, Carol M. Business communication. / Carol M. Lehman and Debbie D. Dufrene 13th edition Australia: South-Western, 2002. xv,612p.: ill.; 25 cm. Includes index. Contents: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Planning spoken and written messages -- Communicating electronically -- Delivering good-and neautral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Understanding the report process and research methods -- Delivering good and neautral news messages -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Preparing resumes and application letters -- Interview for a job and preparing employment -- Appendices. Commercial correspondence Business report writing Business communication Dufrene, Debbie D. lcc BK 1483 8983 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-06-20 0 HF5721.L46 3685/12 2012-06-20 00:00:00 1 2012-06-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-06-20 0 HF5721.L461 3686/12 2012-06-20 00:00:00 2 2012-06-20 BK