Lehman, Carol M. creator Dufrene, Debbie D. text xxu Australia South-Western 2002 13th edition monographic eng

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xv,612p.: ill.; 25 cm. Contents: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Planning spoken and written messages -- Communicating electronically -- Delivering good-and neautral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Understanding the report process and research methods -- Delivering good and neautral news messages -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Preparing resumes and application letters -- Interview for a job and preparing employment -- Appendices. Carol M. Lehman and Debbie D. Dufrene Includes index. Commercial correspondence Business report writing Business communication HF5721.L46 0324225202 120620 20210414114029.0