Gryna, Frank M. <br/><br/>
Quality planning and analysis :from product development through use. / 
Frank M. Gryna. 
 - 4th ed. 
 - Boston :  McGraw-Hill,  c2001. 
 - xxii, 730 p. :  ill. ;  24 cm. 
<br/><br/> Earlier ed. by J.M. Juran. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/>Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit. 
<br/><br/><label>ISBN: </label>0070393680  
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.
<br/><br/><label>LC Class. No.: </label>TS156.G78