01844cam a2200277 a 4500 12043797 20210414114051.0 000616s2001 maua b 001 0 eng 0070393680 DLC DLC DLC TS156.G78 Gryna, Frank M. Quality planning and analysis :from product development through use. / Frank M. Gryna. 4th ed. Boston : McGraw-Hill, c2001. xxii, 730 p. : ill. ; 24 cm. Earlier ed. by J.M. Juran. Includes bibliographical references and indexes. Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit. Quality control. Publisher description http://www.loc.gov/catdir/description/mh021/00056621.html Table of contents http://www.loc.gov/catdir/toc/mh021/00056621.html lcc BK 1761 9261 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-19 0 TS156.G78 5634/12 2012-07-19 00:00:00 1 2012-07-19 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-19 0 TS156.G781 5635/12 2012-07-19 00:00:00 2 2012-07-19 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-19 0 TS156.G782 5636/12 2012-07-19 00:00:00 3 2012-07-19 BK