Gryna, Frank M. creator text bibliography mau Boston McGraw-Hill c2001 2001 4th ed. monographic eng

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xxii, 730 p. : ill. ; 24 cm. Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit. Frank M. Gryna. Earlier ed. by J.M. Juran. Includes bibliographical references and indexes. Quality control TS156.G78 0070393680 http://www.loc.gov/catdir/description/mh021/00056621.html http://www.loc.gov/catdir/toc/mh021/00056621.html http://www.loc.gov/catdir/description/mh021/00056621.html http://www.loc.gov/catdir/toc/mh021/00056621.html DLC 000616 20210414114051.0 12043797