@book{1774,
	author = {Goel, Parveen S.,},
	title = {Six Sigma for transactions and service. /},
	publisher = {McGraw-Hill,},
	year = {c2005.},
	address = {New York :},
	note = {Series statement from jacket.},
	url = {http://www.loc.gov/catdir/description/mh051/2004058796.html}
}