01873cam a22002894a 4500 13711606 20210414114053.0 040907s2005 nyua b 001 0 eng 0071443304 DLC DLC DLC TS156.8.T73 Goel, Parveen S., Six Sigma for transactions and service. / Parveen S. Goel ... [et al.]. New York : McGraw-Hill, c2005. xviii, 555 p. : ill. ; 24 cm. Series statement from jacket. Includes bibliographical references and index. Contents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital. Process control. Six sigma (Quality control standard) Six sigma operational methods series. Publisher description http://www.loc.gov/catdir/description/mh051/2004058796.html Contributor biographical information http://www.loc.gov/catdir/bios/mh051/2004058796.html Table of contents http://www.loc.gov/catdir/toc/mh051/2004058796.html lcc BK 1774 9274 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T73 5822/12 2012-07-20 00:00:00 1 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T731 5823/12 2012-07-20 00:00:00 2 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T732 5824/12 2012-07-20 00:00:00 3 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T733 5825/12 2012-07-20 00:00:00 4 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T734 5826/12 2012-07-20 00:00:00 5 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T735 5827/12 2012-07-20 00:00:00 6 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T736 5828/12 2012-07-20 00:00:00 7 2012-07-20 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-07-20 0 TS156.8.T737 5829/12 2012-07-20 00:00:00 8 2012-07-20 BK