Goel, Parveen S. creator text bibliography nyu New York McGraw-Hill c2005 2005 monographic eng

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xviii, 555 p. : ill. ; 24 cm. Contents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital. Parveen S. Goel ... [et al.]. Series statement from jacket. Includes bibliographical references and index. Process control Six sigma (Quality control standard) TS156.8.T73 0071443304 http://www.loc.gov/catdir/description/mh051/2004058796.html http://www.loc.gov/catdir/bios/mh051/2004058796.html http://www.loc.gov/catdir/toc/mh051/2004058796.html http://www.loc.gov/catdir/description/mh051/2004058796.html http://www.loc.gov/catdir/bios/mh051/2004058796.html http://www.loc.gov/catdir/toc/mh051/2004058796.html DLC 040907 20210414114053.0 13711606